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Returns: BCL Gemstyle Ltd.’s return policy
BCL Gemstyle Ltd is committed to providing great customer service. If you have a problem with your order please contact us via email on info@bclgemstyle.com stating your order number, relevant product number, fault or problem and your contact details. We will reply with instructions on how to return your item or whether we need you to email a photo of the product. Or alternatively call us on 0843 8867346.
Please notify us within 14 days for non delivery, shortage, incorrect items, faults or damages. BCL Gemstyle Ltd. accepts returns of faulty items only, not items that are ordered and not liked. Due to hygiene reasons and in compliance with EU regulation, we cannot take earrings back unless faulty. BCL Gemstyle Ltd. will accept items that have genuine manufacturing faults that are brought to our attention in a timely manner. BCL Gemstyle Ltd. do not offer a warranty and cannot be held accountable for damages that result from misuse of the product. Please contact us before returning items so we can offer the most suitable advice.
Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Currency of transactions: We accept British Pounds (£) only.
